Contact Centre Services

Valour and Wisdom IT Zone Solutions Care is a leading and respected player in the Technical Support Services segment and aims to relentlessly deliver value in addressing each Client’s specific business goals. Helpdesk models are thus tailored to meet the needs of individual customers for successful outsourcing outcome, as the one-size-fits-all option no longer exists. Acknowledging the concerns of the market through commitment and customer feedback, the company has developed solutions for the entire Support Life Cycle Management.

Inbound Call Center Services

Valour and Wisdom IT Zone Solutions Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.

We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate, airlines and banking. Outsource inbound call center solutions to Valour and Wisdom IT Zone Solutions and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.

Valour and Wisdom IT Zone Solutions Inbound Call Center Services

  • Phone answering services
  • 800 answering services
  • Order taking services
  • Product information services
  • Up-selling and cross-selling services
  • Claims processing services
  • Billing queries services
  • Sales closure services
  • Subscription services
  • Order entry services
  • Answering services
  • Scheduling sales demos services
  • Event scheduling services
  • Directory inquiry services
  • Payment collection services
  • Charge back handling services
  • Real time inventory status services
  • Ticketing sales subscription services
  • Rebate processing services
  • Insurance claims processing services
  • Product recall management services
  • Job dispatch services
  • Warranty registration services
  • Registration of event and trade show participants and prospects services

 

Outbound Call Center Services

With our domain expertise in outbound contact center solutions, high-level of expertise and experienced outbound sales center agents, you can be assured of quality services.

Outsource outbound contact center services to Valour and Wisdom IT Zone Solutions and we will help you to increase your sales, follow-up your mailings, test unknown markets, develop good customer relationships and make your business a success. Outsource now and get access to these advantages.

We offer an entire range of outbound BPO services

  • B2C and B2B Customer Acquisition
  • Lead Generation
  • Appointment setting
  • Tele Surveys
  • Customer Loyalty Programs
  • Information gathering
  • Direct sales
  • Welcome Call
  • Sales lead follow-up
  • Service Satisfaction Follow-ups
  • Database Development and Management
  • Sales Verification
  • Warm Calling/Existing Clients/Referrals
  • Cold Calling Campaigns
  • Product/Service Promotion
  • Market Research & Survey
  • Mortgage Lead Generation
  • E-mail Follow Up
  • Market Intelligence
  • Direct Mail Follow-up
  • Product Promotion
  • Debt Collection

Outsource Telemarketing Services to Valour and Wisdom IT Zone Solutions

Outsourcing telemarketing services can help your organization augment your existing customer relationships. Valour and Wisdom IT Zone Solutions, a pioneer in outsourcing, can meet all your telemarketing requirements. We can increase your revenue by effectively closing sales through our competent inbound/outbound telemarketing services and by creating sales force leads.

When you outsource telemarketing services to Valour and Wisdom IT Zone Solutions, we can provide you with insightful information about the unfulfilled requirements, the level of satisfaction and the needs of your customers. Along with this information, we will also provide your organization with strategic ways to address your customers’ issues and enhance customer relationships.

Our wide range of offshore telemarketing services include, inbound sales, inbound customer services, outbound research, telemarketing sales and outbound lead generation.

Valour and Wisdom IT Zone Solutions Telemarketing Services

  1. Inbound Telemarketing Services

At Valour and Wisdom IT Zone Solutions, we have over 13 years of experience and expertise in providing inbound telemarketing services. When a customer contacts us for inbound telemarketing services, we first analyze and understand our customer’s requirements. After analyzing our customer’s requirements, our inbound telemarketing experts will provide our customer with an ideal inbound telemarketing solution at a competitive price.

Our wide range of inbound services include, dealer locator services, market research surveys, 3rd party verification services, lead generation services, direct response services, order taking services, opinion survey, up-selling / cross-selling services, catalog sales services, membership application services, answering services, insurance claims services and inquiry services.

  1. Outbound Telemarketing Services

Outsource outbound telemarketing services to Valour and Wisdom IT Zone Solutions and get access to 24x7x365 days of professional outbound telemarketing services. We can efficiently qualify leads, build database lists, evaluate a concurrency of databases and suggest other effective marketing strategies. At our outbound telemarketing facility, we use the latest in software and technology to provide you with best-of-breed services.

We have the experience and the expertise to provide a range of telemarketing services, which include market research programs, telemarketing sales and Lead Generation Services, telemarketing Appointment Setting Services, product/service sales, primary research, reminder calls, customer satisfaction surveys and telemarketing lead generation amongst others.

  1. Telemarketing Consulting Services

At Valour and Wisdom IT Zone Solutions, we provide proficient telemarketing consulting services. Our services include an on-site analysis, audits on performance, reporting specifications, scripting analysis etc. Our team of telemarketing experts can efficiently develop customized telemarketing scripts and provide call center benchmarking services, training modules etc. Outsource telemarketing consulting services to Valour and Wisdom IT Zone Solutions and benefit from our cost-effective and competent services.

  1. List Marketing Services

We can provide your organization with efficient list marketing services. We can offer telemarketing list and direct marketing list services. The marketing lists that we create include details, such as, zip code, state, city, income, job description and credit card details amongst others. To ensure that your mailing services are effective, we can also offer national change of address services.

Why outsource telemarketing services to Valour and Wisdom?

Extensive experience: We have been providing telemarketing services for a range of industries, such as, telecom, information technology, government agencies and debt reduction organizations amongst others. Outsource telemarketing services to Valour and Wisdom IT Zone Solutions and benefit from technology-driven services, professional telemarketing team, digital recording, stringent quality control processes and customized productivity reports.

Professional workforce: Our professional offshore telemarketing team can handle any call. Each of our telemarketing call center executives are well-trained in sales and answer calls efficiently, proficiently and professionally. We provide best-of-breed services at a cost-effective price. Outsource telemarketing services to Valour and Wisdom IT Zone Solutions and experience an increase in sales.

Domain expertise: Our competent approach can effectively increase your sales. We have the knowledge, expertise and skills to provide world-class outbound telemarketing services. Outsource outbound telemarketing services to Valour and Wisdom IT Zone Solutions and get access to professional services at a competitive price.

Outsource Email Support Services to Valour and Wisdom IT Zone Solutions

Does your organization receive thousands of emails from customers which go unnoticed and unanswered? Outsourcing email support services can help you answer these email queries from customers within a fast turnaround time. When you outsource email support services, you can save on precious time and concentrate more on your organization’s core competencies.

Valour and Wisdom IT Zone Solutions, a pioneer in outsourcing has been providing a wide range of professional services that cater to varied industries. We have over 13 years of experience in providing customer support services to global customers and we can proficiently answer emails and customer queries on your behalf.

By outsourcing non voice support services to Valour and Wisdom IT Zone, you can be assured that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. Outsource email support services and experience a tremendous improvement in sales, customer satisfaction and customer loyalty.

Off Shoring email support services to Valour and Wisdom IT Zone Solutions

Experienced workforce: At Valour and Wisdom IT Zone Solutions we have a highly skilled, trained and experienced team of call center professionals who are well-trained in the providing competent non voice support services. Our skilled email support professionals can answer all your emails with appropriate and prompt replies. Valour and Wisdom IT Zone Solutions email support professionals are skilled in customer care, technical support, order fulfillment, verification, complete query resolution and resolving escalated cases.

Reliable email support services: You can be assured that your emails will be answered accurately, within a fast turnaround time. Since our professionals work on a 24x7x365 days basis, none of your emails will go unanswered. Outsource to Valour and Wisdom IT Zone Solutions and get access to high-quality non voice support services at a cost-effective price.

Domain expertise: Our team can efficiently answer a number of email queries related to service-related queries, queries regarding complaints billing, product queries, after sales queries, information queries. We can also use email support services to up-sell and cross-sell your organization’s products and services. Our team can also collect feedback from your customers.

Increased customer satisfaction: Since all your customers’ queries will be answered on a 24x7x365 days basis, there would be no need for you to state your business hours to your customers. You can save on investing in a customer support or call center team and you can concentrate more on your core business functions. Outsourcing email support services to Flat-world can help you benefit from increased customer service quality and availability.