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OVERVIEW OF TRAINING IN VALOUR AND WISDOM IT ZONE SOLUTIONS FOR INFORMATION TECHNOLOGY SUPPORT PROFESSIONAL

To keep his four Macs and four PCs operating smoothly while running up-to-date programs that meet his needs, Downs requires the help of an information technology (IT) support professional.

IT support professionals are thoroughly knowledgeable about all aspects of computing, and can effectively communicate and work with people using computer technology. IT support pros are in high demand because, as the Joint Task Force for Computing Curricula (JTFCC) puts it, “organizations of every kind are dependent on information technology”, and therefore, they call upon “IT staff who understand computer systems and their software and are committed to solving whatever computer-related problems they might have.”

Table of Contents

  1. Help Desk Technician
  2. Computer Support Specialist
  3. Computer Repair Tech

IT Support Specialties

What does a help desk technician do?

Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.

As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.

Alternatively, help desk techs may be employed at a consumer call center with specialized troubleshooting goals. Occasionally, help desk techs run remote diagnostic tools to detect the trouble, but often their job is to listen carefully, ask precise questions, and determine the nature of the issue from the user’s responses.

When acting as computer support specialists, help desk techs respond to requests for assistance by visiting the location of the computer about which the request was made. They may run diagnostic software, troubleshoot hardware connections, or demonstrate the appropriate use of software programs. Similar to phone-and-email-based help desk techs, support personnel in the field may be employed internally by a particular company or may be available to the consumer world at large.

What does a technical support specialist do?

Technical support specialists, also known as computer support specialists, provide direct assistance to computer and network users, often in support of specific pieces of hardware or software packages.

Like help desk techs, support specialists may be based in a call center, where they handle cases escalated by the first tier of help desk techs. These cases often require more technical knowledge or expertise than is found at the help desk level. Alternatively, tech support experts may be deployed to a location to work directly with a user and their equipment.

Some tech support specialists operate as private contractors, performing light repair and system diagnostics at a brick-and-mortar storefront location, or making house calls to work with customers.

Companies with extensive computer use among employees will frequently keep one or more tech support specialist positions on staff. In this environment, tech support specialists may be referred to as help desk operators. In larger companies, the help desk may be administered by a senior technical officer who manages assistance requests and dispatches tech support specialists according to their availability.

What does a computer repair technician do?

Computer repair technicians are the “auto mechanics” of computer systems. They are skilled professionals who are familiar with the use of physical and software diagnostic tools, and are able to follow a well-rehearsed troubleshooting protocol in order to discover the source of a problem, and make the appropriate repair.

In many cases, computer repair techs are employed by manufacturers to meet the obligations set by service contracts. They might install computer equipment when it arrives at the client’s business, or follow up with subsequent visits for preventative maintenance. In most cases, one technician in an organization is always on call in case any part of the system fails. These professionals often perform diagnostic tests with specialized equipment to determine the nature and extent of the problem at hand.

They are usually equipped to handle a variety of repairs: replacing hardware components such as network and video cards and circuit boards; swapping out peripherals; rewiring internal components and more. If a tech is unable to repair a machine in the field, he or she might take it back to his or her employer’s home office for further analysis or more complicated repairs.

Computer repair techs might also work in specialized repair shops, for large companies taking care of in-house repair and maintenance, as individual contractors or in other settings. Job descriptions can also vary, but in general, all computer repair technicians need to be comfortable tackling the following tasks:

IT Support Degrees and Training

IT degree programs in depth

Information technology is classified as a field best suited for people who like to spearhead projects, make decisions that are sometimes risky, are detail-oriented and skilled at working with data, and who can both think through problems and use tools and machines.

The College Board reports that most information technology programs lead to an associate’s or bachelor’s degree, and include courses such as:

These and other classes can be categorized according to the “five pillars” of an undergraduate IT curriculum named in the Association for Computing Machinery and IEEE Computer Society’s 2008 IT curriculum guidelines: programming, networking, human/computer interaction, databases and Web systems.

The variety of coursework needed to earn an IT degree is necessary because of the diverse tasks that an IT professional might be called on to do — everything from picking out the right printers for an organization to updating its website to making sure that its computers are secure from hackers. That said, some schools offer specialized programs that prepare students to work in specific industries or areas of IT, such as healthcare or database management.

IT degree levels and formats

It’s possible to earn an IT degree at the associate’s, bachelor’s or even master’s level through a traditional on-campus program, an online program or through mixed online and in-person classes. Online programs in IT are worth considering because they offer flexibility in terms of when and where students do their coursework, allowing them to raise a family or work full-time while acquiring new knowledge and skills.

Mid-career workers looking to enhance their chances of a promotion or boost job security might consider information technology training to prepare for the “modern economy that will be heavily influenced by technology.” “Most of them will not be pure technology jobs, designing computer software and hardware products, but they will involve applying computing and technology-related skills to every industry.”

What training is necessary to become a help desk technician?

According to a report by the Occupational Information Network (O*NET), 84 percent of help desk techs employed in India in 2010 had attended at least some college, with 18 percent holding associate degrees and 29 percent having completed a bachelor’s. Computer science and related fields are the most likely courses of study to prepare a student for a career as a help desk tech, although nearly any degree can suffice if a candidate has sufficient expertise with computer hardware and software.

Industry certifications are also available to aid help desk techs in landing a job. Credentials that are well-regarded by industry leaders can often increase an applicant’s value in the eyes of a desirable employer, but aptitude, education, and industry experience will serve an aspiring help desk technician just fine.

What training is necessary to become a technical support specialist?

Computer support positions with a high level of responsibility may require a bachelor’s degree or higher in computer science, information systems, or computer engineering, but many paths exist to get into the technical support field. An associate degree with a focus on computer science is sufficient for many technical support specialist positions, and employers will often accept applicants with a bachelor’s degree in any field if they prove the necessary technical expertise.

Communication abilities are also a plus for aspiring technical support specialists. Informing users about the nature of their issue and how to stop it from happening again is an important part of effective tech support, and breaking technical terms and jargon down into plain speaking might take a little practice. What’s more, much of the communication between technical support specialists and employers or clients will take place electronically, so the ability to write clear and concise email messages can really come in handy.

According to the latest Statistics, falling prices and new trends in computer manufacturing have radically changed the way that major employers budget for computer repair. Failing components often merit replacement instead of fixing, making some traditional repair jobs obsolete. However, a growing number of specialty roles still require professionals who can combine targeted computer repair training with industry expertise and certifications.

For instance, the exploding number of automatic teller machines across the country remain in service because of a growing force of on-site repair technicians who must combat the combined forces of weather, vandalism, and everyday use. Likewise, point-of-sale systems contain highly secure components that must pass certification against strict banking industry standards. Office systems often require more complex networking and display setups than home computers, encouraging companies to explore on-site repair options whenever solutions cost less than full replacements.

What skills can be learned in computer support courses?

With computer support training, recent graduates and established professionals alike can explore opportunities in a growing industry. Depending on the focus of the studies, computer support courses may teach students a variety of skills:

Many other types of computer support training also exist, such as hardware repair and wireless networking. Targeted coursework can prepare aspiring techs to seek their path in the IT world.

Professional certifications can help applicants through the hiring process, but are often required only for highly specialized roles in a vast support structure. Many technical support specialist positions will feature on-the-job training, which can last anywhere from one week to a full year. Average training time is about three months.

What training is necessary to become a computer repair technician?

The College Board suggests that employers often look for techs with an associate degree in electronics technology or similar training from a vocational school, the military, or IT vendors. After completing computer repair training programs, students can qualify for jobs as in-house technicians or outsourced consultants. The highly specialized nature of computer repair has forced all but the largest of companies to rely on independent service providers to handle routine maintenance and emergency calls. Custom hardware vendors and value-added resellers also handle on-site repairs, dispatching systems engineers to handle more complex tasks. Though highly compensated computer repair professionals often work in the field, entry-level jobs have cropped up in a variety of retail storefronts offering basic repairs and troubleshooting for consumer systems.

Computer repair training can help professionals with security backgrounds gain the technical skills necessary to transition into less stressful work involving financial industry technology. For instance, technicians working around ATMs and merchant tools must often pass background checks and qualify for professional bonds and liability insurance policies. Likewise, repair technicians working in hospitals must earn specialized certifications for medical technology while mastering industry privacy and security practices.

Many career centers, colleges, and universities offer computer repair training programs as offshoots of broader help desk certification plans. Understanding a computer’s operating system and common networking issues can help field technicians rule out software problems before embarking on time-consuming repairs. Experienced software troubleshooters can build upon their past experiences, completing hardware certification exams to supplement their skills.

What’s the best course of training for those interested in computer repair?

Because IT can be a competitive field, it makes sense to obtain formal computer repair training and certification. The College Board suggests that employers often look for techs with an associate degree in electronics technology or similar training from a vocational school, the military or vendors.

IT Support Pay and Job Outlook

Given the importance of computer technology in almost every area of contemporary life, it’s not surprising that the reports that demand for IT pros is high and that they are well-compensated.

What is the job outlook for help desk technicians?

The Labor Statistics projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.

The report states that the best targets for aspiring help desk technicians are industries that rely most heavily on new technologies, including the following:

Although some help desk technician positions that communicate with the customer base of certain products and services are sourced offshore, the domestic computer support industry is still strong. Businesses continue to employ on-site support specialists and help desk technicians, and domestically sourced technical support call centers are growing ever more popular with consumers.

What’s the job outlook for technical support specialists?

The Labor Statistics projects that job opportunities for technical support specialists will increase due to a reliance on complex technology as the main driver of employment growth in the field.

Industries that rely the most heavily on technology are expected to see the largest employment increases for technical support specialists. Here’s a short list:

As record-keeping and delivery of medical services becomes more computerized, health care and related industries are also expected to experience higher demand for technical support specialists.

What kind of salary can technical support specialists expect?

Region and industry also have an effect on technical support specialist salaries, according to the statistics.

Investment pools and funds provided the highest mean annual salary by industry to technical support specialists. Investment companies can lose millions of dollars of business if their computers aren’t in top form at all times. In contrast, the yearly mean salary for technical support specialists at elementary and secondary schools reflects the relatively relaxed IT environment in the primary education industry.

 

What is the average computer repair technician salary?

Like most careers, the earnings of computer repair techs depend on a number of factors including everything from employer to experience and region. Data from the Indian Labor Statistics indicates that a majority of computer techs are hourly employees

What does the job outlook look like for computer repair techs?

A job search information source for those in IT careers, recently produced nearly 700 nationwide job opportunities for those specializing in computer repair. Results for both part- and full- time positions came up, so it’s likely that those who wish to become computer repair technicians will find a lot of flexibility in the field. Though many of these opportunities are scattered throughout the country, a higher concentration of jobs seem to be available in the following areas:

IT Support Certifications

In order to augment traditional education accreditation from universities, colleges, and technical schools, candidates are encouraged to pursue and achieve IT certification from an industry-recognized association or vendor. In the field of IT support, one of the most highly acknowledged certifying bodies is the Computing Technology Industry Association (CompTIA). CompTIA offers a number of vendor-neutral certifications, including the CompTIA A+ designation which is possibly the most-recognized technical certification in the industry.

Several hardware and software vendors operate their own certification programs as well, including industry heavyweights such as Microsoft, Hewlett-Packard, IBM, and Canon.

VALOUR AND WISDOM IT ZONE SOLUTIONS TRAINING CURRICULAM

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BASIC LAPTOP/DESKTOP SERVICE TRAINING (FOR FRESHERS)-  

60 days

2-weeks

BASIC ELECTRONICS

ANALOGUE ELECTRONICS:

 

AC / DC Fundamentals, Types of Circuit, Types of Material, Current,

voltage, watt, ampere, Resistor, capacitor, diode transistor, MOSFET, Fuse, Induction, Testing Procedure and use of components, Soldering and removing of different components, Instrument used for Repairing.

 

DIGITAL ELECTRONICS:

 

Types of Number system, binary, octal, Hex, Conversion of Number Systems, Types of Gate, AND OR NOT NOR etc,

REMOVING & FIXING OF COMPONENTS, CHIPS WITH MICRO IRON AND BGA MACHINE

 

NOTE :- (Candidate should have knowledge of desktop motherboards only then the candidate can understand laptop motherboards.)

(MOTHERBOARD REPAIRING optional)[/toggle][/accordian]

ADVANCED LAPTOP CHIP LEVEL TRAINING

45 Days

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INTRODUCTION REVISION OF MODULE 1 TOPICS

Basic Electronics, Digital Electronic Revision (Fast) simply identify components sort open close and explaining MOSFET

 

NOTE :- (Candidate should have knowledge of desktop motherboards only then the candidate can understand laptop motherboards.)

COMPUTER MOTHERBOARD REPAIRING TRAINING

INTRODUCTION TO DESKTOP MOTHERBOARD

 

Motherboard Brands

 

(INTEL, ASUS, GIGBYTE, MERCURY, MSI, ETC)

CPU Type (LGA775,DUALS730,QUODSLOT2, SLOT1, SLOT7ETC)

North Bridge (NFORCE, AMD, SIS, VT, I845, I875)

South Bridge (SIS, VT, INTEL, NVDIA)

I/O Controller IC (ITE, WINBOND, FDC, SMSC, SMART ETC)

VRM- Voltage Regulator Module IC (RTL, ADP, WINBOND, ETC)

VRM- Voltage Regulator Module Mosfet(-CHN017NF, HAP117,

B5TO3GH, F3711S,NIKOS ETC)

Clock Generator IC(WINBOND, ICS, ETC)

Serial Port IC(GD75232, ST75185, ETC)

LAN IC (3COM,REALTECH, MARVEL, ETC)

Audio IC (CRYSTAL, ALC, CREAFVE, ETC)

BIOS (SST, WINBOND, INTEL, ETC)

Mosfet (92039, 70120H, IS313W, 537, FR3704, ETC)

Socket (SMPS, IDI, CPU FAN, CMOS, CFLL, ECT)

Connectors (VGA, PS2, VSB, KEYBORD, SOUND, LPT, SERIAL, LAN, ECT)

SMD Component (RESISTOR CAPACITOR, TRANSISTOR, DIOD, FUSE, COIL, ETC)

Crystal (14.318 CLOCK, ETC)

INTRODUCTION TO LAPTOP MOTHERBOARD

COMMON FAULTS LIST AND REPAIRING SOLUTION OF MOTHERBOARD[/toggle]

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LAPTOP REPAIRING TRAINING ADAPTER:-

Output, Fuse, Capacitor, Rectifier, Diode, Transformer, Output etc.., Testing Point of Adapter, Basic

Troubleshooting of Adapter, Differentce Between original .& china Adapter, Repairing Concept of Adapter,

Replacing components of adapter

BATTERY:-

How to Check Cells, Charging Discharging Battery cells, Cell Connection Concept Series, parallel, AMP Volt

Series & Parallel, EEPROM Chip, Chips Circuit Tracing, Charging Discharging Mosfet, Battery IC :-

(BQ2040 BQ2060 BQ24700 BQ2470l BQ24702/BQ24703 M61040FP ,…..), Repairing Concept of Battery

LCD/ TFT/ LED / CCFL:-

LCD TFT Pin out Detail, Testing LCD with Logic Test, Opening LCD Panels, Common Problems, Line on

LCD Repairing Concepts, CCFL Testing, Changing of CCFL, Different Size of Lcd, Pin detail of LCD,

Repairing Concept of LCD

INVERTER:-

Problems, Contrast, on , Ground, AC Output, Testing Inverter with Direct Power Supply, MOSFET coil fuse

Of Inverter, Troubleshooting of Inverter.

RAM:-

KEYBOARD/TOUCHPAD:-

 Working detail of keyboard and Touchpad, Row, Column concept of Keyboard, Basic problems & solution of

Keyboard and touch pad. [/toggle]

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LAPTOP MOTHERBOAR REPAIRING:-

BLOCK DIAGRAM OF LAPTOP MOTHERBOARDS

BASIC POWER SIGNALS DETAIL

SOME IMPORTANT SIGNALS NAME AND IDENTIFY

TRACING DIFFERENT SECTION OF MOTHERBOARDS :-

CLOCK GENERATOR :- (ICS954310, ICS9LPRS365, RTS5158E, CY28346, ICS954206A, CS950502

CY28404C 153 ICS954218 ICS9248-39 …)

CPU PROCESSOR :- (LGA775,DUALS730, QUODSLOT2, SLOT1, SLOT7ETC)

CPU TEMPERATURE CONTROL :- (MAX1617, MAX1020A, AD1030A, CM8500 MAX1989 DS1620)

NORTH BRIDGE Chips :- (NFORCE, AMD, SIS, VT, I845, I875)

GRAPHIC CHIPS :- (NVDIA-G-6150, NF-430-N-A3, G-6100, 7200-N-A3,7200-B-N-A3, 7400-G-N-A3, 7600-

N-A2, G-7200-B-A3, ATI 7500-M7-CSP 16, )

SOUTH BRIDGE Chip :- (652BGA, SB700, 421BGA, 82801FBM MCP51NA2)

IO CHIP :- (KBC87541V, KB3920, KB3926, ENE3310, ITE8512E, WPC775, KB910, ENEKB926, PC97551,

WPCN385, PC97338, PC87392,FDC7N869, FDC37N958, LPC47N227, LPC47N267 PC87591S/ PC

87591L / PC 97317IBW/PC 87393 VGJ PC87591E ETC )

ETHERNET CHIPS :- (88E8038, BCM5764, RTL8110, RTL8100, RTL8139, Intel DA82562, RC82540,

3COM, BCM440 LF8423, LF-H80P, H0019, ATPL-119)

SOUND AUDIO CHIP :- (ALC883, AC97CODEC, CX20561, ESS1921, STAC9704, AU8810 ,4299-JQ,

TPA0202 , 8552TS, 8542TS, BA7786, AN12942 )

PC CARD CHIP :- (PCI7411GHK, ICH9M, 609BGA, RSC832-1-GP, ICH6-M-14, R5C551, R5C552,

R5C476, R54472)

PC CARD POWER SUPPLY CHIPS :- (TPS2205, TPS2206, TPS2216, TPS2211, PU2211, M2562A,

M2563A, M2564A)

MAIN POWER CHIP 5V, 3V :- (MAX1999, ISL62392, TPS51125, ISL6237, MAX8734)

SECONDARY POWER SUPPLY CHIP 2.5, 1.5V :- (MAX1714A, TPS5116, MAX1845, MAX8734)

POWER SUPPLY CHIP :- (MAX1632, MAX1904, MAX1634,SB3052, SC1402, LTC1628 TMP48U

ADP3160/ADP3167 ADP3168 APW7060 , ETC)

CPU POWER SUPPLY CHIPS :- (MAX1907A, MAX17080, ISL6265, MAX8770, FDS7088, MAX8760,

ISL6265, ADP3166 ADP3170 ADP3421 AIC1567 CS5322 FAN5056 ITC1709 MAX1710, HIP6004 )

CHARGE DISCHARGE CHIP :- ( MAX8724, BQ24745, ISL88731A, MAX1772EEI, MAX8765, MAX745,

TC490/591 AAI3680 ADP3806 DS2770 LTl505G MAXl645B MAX745 MB3878 AAT3680 ETC)

COM PORT CHIP :- (MAX3243, MAX213, ADM213, HIN213, SP3243, MC145583

LCD BACK LIGHT CONTROL :- (MAXl522/MAXl523/MAXl524 OZ960 ,……..)

MEMORY POWER SUPPLY :- (TPS5116, PC4800, MAX8794 NCP5201 SC1486/SCl486A SC2616

TPS51020 ISL6520 CM8501, ISL6224 ISL6225 ,…)

OTHER COMMON CHIPSET :- (AAT3200 AAT4280 AMS1505 MIC2545MIC5205 ADP3168 AICl567

cM8562 CMl9738 CSS5322 DSl620,…..)

MODEM :- (20493-21, F1074.012, F0853.012, MU902, 8100CL, CX20548)

MOSFETS USED ( 4404, 4435, 4800, 4814, 4825, 4836, 4856, 4914, 5130, 6676, 6690, 6900 )[/toggle]

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TRACING DIFFERENT CONNECTORS AND SOCKET WITH PINOUT DETAIL

UNDERSTANDING LAPTOP POWER SEQUENCE & STAGES

POWER SUPPLY TO DIFFERENT CHIPS VCC CORE,5VSUS, 3V, 1.5V, 1.8VSUS, 5V, 2.5V

CLOCK GENERATOR CIRCUITS

BIOS CHIPS SECTION

SOLVING DRY SOLDER PROBLEM

STEP FOR WASHING BOARDS

USE OF DEBUG CARD, MINI PCI, LPT, PCI Post Error Code.

TESTING MOTHERBOARD USING MULTIMETER/CRO

DIFFERENT COMPONENTS

ICS REBOLLING, BGA BALL ARRANGEMENT, PRACTICE.

BIOS PASSWORD RESETTING

SEARCHING DATA SHEETS OF DIFFERENT ICS.

COMMON PROBLEM OF DIFFERENT MOTHERBOARDS.

Common Faults Detail

INTERNET

 Purchasing Sites, Bios Search, Some Helpful Sites

PRACTICE WITH DEVICE

IC Removing Practice, Component Practice, BGA Soldering Station, Using Liquid Paste, Solder Bath Tub,

Removing Sockets, Connectors

PRACTICE OF REMOVING COMPONENTS

TRACING DIFFERENT MOTHERBOARDS

AFTER COURSE

 


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