Skill Training

Valour and Wisdom programs include local, state and national competitions in which students demonstrate occupational and leadership skills. At the annual national-level Valour and Wisdom Championships, more than 5,000 students compete in 91 occupational and leadership skill areas.

Valour and Wisdom programs also help to establish industry standards for job skill training in the lab and classroom, and promote community service. Valour and Wisdom is recognized by the Indian government under ministry of corporate affairs and is cited as a “successful model of employer-driven youth development training program”.

TRAINING PHILOSOPHY:

LDRSHIP is the acronym which stands for: Loyalty, Duty, Respect, Selfless Service, Honor, Integrity and Personal Courage

LOYALTY:

Be loyal to the nation and its heritage. Loyalty is a two-way street: you should not expect loyalty without being prepared to give it as well.The loyalty of your people is a gift they give you when, and only when, you deserve it— when you train them well, treat them fairly, and live by the concepts you talk about.

DUTY:

Fulfill your obligations. The essence of duty is acting in the absence of orders or direction from others, based on an inner sense of what is morally and professionally right.

Duty begins with everything required of you by law, regulation, and orders; but it includes much more than that. As professionals do your work not just to the minimum standard, but to the very best of your ability. Commit to excellence in all aspects of your professional responsibility so that when the job is done they can look back and say, “I couldn’t have given any more.” Take the initiative, figuring out what needs to be done before being told what to do. What’s more, take full responsibility for your actions and those of your subordinates. Never shade the truth to make the unit look good—or even to make others feel good.

RESPECT: Treat people as they should be treated. Valour and Wisdom leaders honor everyone’s individual worth by treating all people with dignity and respect.The leader who feels and gives the respect which is due to others cannot fail to inspire in them regard for himself. While he who feels, and hence manifests, disrespect toward others, especially his subordinates, cannot fail to inspire hatred against himself. Respect for the individual forms the basis for the rule of law, the very essence of what makes India. In Valour and Wisdom, respect means recognizing and appreciating the inherent dignity and worth of all people. This value reminds you that your people are your greatest resource.

SELFLESS SERVICE: Put the welfare of the nation, the Valour and Wisdom, and your subordinates before your own. Selfless service leads to organizational teamwork and encompasses discipline, self control and faith in the system.

Selfless Service means doing what’s right for the nation, the Valour and Wisdom, your organization, and your people—and putting these responsibilities above your own interests. The needs of the Valour and Wisdom and the nation come first. Selfless service means that you don’t

make decisions or take actions that help your image or your career, for a team to work,the individual has to give up self-interest for the good of the whole. The requirement for selflessness doesn’t decrease with one’s rank; it increases.

HONOR: Live up to all the Valour and Wisdom values. What is life without honor? Degradation is worse than death. Honor provides the “moral compass” for character and personal conduct in the Valour and Wisdom. Though many people struggle to define the term, most recognize instinctively those with a keen sense of right and wrong, those who live such that their words and deeds are above reproach. Honor is demonstrating an understanding of what’s right and taking pride in that reputation means this: Live up to all the Valour and Wisdom values. Implicitly, that’s what you promised when you took your oath of office or enlistment. You made this promise publicly, and the standards—Valour and Wisdom values are also public. To be an honorable person, you must be true to your oath and live Valour and Wisdom values in all you do.

INTEGRITY: Do what’s right—legally and morally. The American people rightly look to their military leaders not only to be skilled in the technical aspects of the profession of arms, but also to be men of integrity. People of integrity consistently act according to principles—not just what might work at the moment. People of integrity do the right thing not because it’s convenient or because they have no choice. They choose the right thing because their character permits no less.

Conducting yourself with integrity has three parts: Separating what’s right from what’s wrong? Always acting according to what you know to be right, even at personal cost. Saying openly that you’re acting on your understanding of right versus wrong.

PERSONAL COURAGE: Face fear, danger, or adversity both physical and moral. Personal courage isn’t the absence of fear; rather, it’s the ability to put fear aside and do what’s necessary. Personal courage takes two forms, physical and moral. Good leaders demonstrate both.

Physical courage means overcoming fears of bodily harm and doing your duty. It’s the bravery that allows a soldier to take risks in combat in spite of the fear of wounds or death.

In contrast, moral courage is the willingness to stand firm on your values, principles, and convictions — even when threatened. It enables leaders to stand up for what they believe is right, regardless of the consequences. Leaders, who take responsibility for their decisions and actions, even when things go wrong, display moral courage.

Courageous leaders are willing to look critically inside themselves, consider new ideas and change what needs changing.

OUR METHODOLOGY IN TRAINING SKILL SETS:

Our Training Methodology is entirely focused on EXPERIENTIAL LEARNINGS with the use of Group & Individual Activities, Case Studies, Role Plays, Adult Learning Principles and Thought & Introspection sessions.

Counseling for Career choice, Team Building, Conflict and Leadership roles with MBTI instrument is one of our very NEW projects.The duration of the above courses depends on the content and the objective of the client. We also develop & provide content and presentations as a special requirement of the client.

The commercials of every course may vary as per the following factors:

  1. Client requirement and Specification
  2. Junior/Middle/Senior Management
  3. Ongoing Process/One time Process
  4. Bulk training assignments/ One time training assignment
  5. Duration of the workshop
  6. Behavioral/Soft skills/Voice and Accent/ Technical Training

Workshops

Apart from Conducting Training courses and developing Content for various

Clients we also conduct Observational Assessments (OA) as a part of

Training Need Analysis requested by the client.

During OA we spend 1-2 days at the client site to understand and interact with their management to analyze the training needs.We also conduct Observational Assessments for Employees and prepare a detailed Assessment Feedback Report for them for any job function required. Revert back to us for any training requirements.

All the trainings done for our clients will be customized in the best possible way because we firmly believe that:

“An Organizations business success is an outcome of where it wants to reach vis-à-vis its environment & its desired state. We are passionate about driving our success by fulfilling Training needs and objectives as accurately as possible.”

IMPLEMENTATION OF TRAINING

Our domain expertise is Soft Skills, Behavioral, Voice & Accent, Travel Related trainings. Following are the list of courses that we offer:

  1. Voice & Accent Training (USA, UK, Global Accent)
  2. Culture Training (USA, UK, and any other specified by the client)
  3. Personality Development
  4. Public speaking
  5. Grooming
  6. Grooming on Airline Standards
  7. Service as per Airline Standards
  8. Grammar and Communication Training
  9. Presentation skills
  10. Train the Trainer Certification – Facilitation/ Soft skills/ Behavioral/ Voice and Accent
  11. Business Writing skills
  12. Anger & Stress Management
  13. Attitude Management
  14. Leading effective meetings
  15. Team Building
  16. Work Life Balance
  17. Open Office Etiquette
  18. Customer Service
  19. Listening skills
  20. Call Control
  21. Telephone Etiquette
  22. Feedback, Counseling and Mentoring
  23. Leadership/Leader Shift
  24. Motivation
  25. Time Management
  26. Advanced Communication Training
  27. Interviewing Skills
  28. Interpersonal Skills
  29. Language Enhancement
  30. Goal Setting, Planning and Execution
  31. Pageant trainings for contestants
  32. Selling skills
  33. Managerial Effectiveness
  34. Negotiation Skills
  35. Multiplex Management
  36. Technical Report Writing
  37. 360 degree feedback
  38. Transforming the work culture
  39. Front Office Etiquette
  40. Business Etiquette
  41. Communication Skills
  42. Teleconferencing
  43. Orientation/Induction training – Welcome Aboard!!!
  44. Fare Construction and Ticketing for the Travel Industry
  45. Amadeus – Computer Reservation System
  46. Communication for Success (NEW!!!)
  47. LEAP – Leadership Acceleration & Effectiveness Program (NEW!!!)
  48. How to be a better Manager (NEW!!!)
  49. Influencing Skills
  50. Coaching for high Performance
  51. Creative Thinking
  52. People Power
  53. Equip Yourself/Emotional Intelligence
  54. Presentation Skills
  55. Meet Yourself – A Get Skilled Signature program
  56. Mind Power – A Get Skilled Signature program
  57. Change Management
  58. Feedback Essentials
  59. Managing Minutes (Meeting Management)
  60. Content given by the Client can also be delivered among Soft skills, Behavioral, technical and Process training. We also conduct various soft skills programs like Advanced Communication skills, Leadership skills and Presentation skills using the DISC Tool.
  61. On demand training on any topics

STUDENTS PROGRAM

  • Facing Interviews & Group Discussions
  • Team Work
  • Project Management
  • Memory Improvement Techniques
  • Choosing right career
  • Student Counseling
  • Public Speaking & Presentation Skills
  • Time Management & No to Procrastination
  • (Soft Skills) Behavioral
  • Leadership
  • Motivational
  • Team Building
  • Mind Mastery
  • Body Language
  • Negotiation & Interpersonal Skills
  • Public speaking
  • Emotional Intelligence
  • Goal setting & Time Mgt
  • Etiquette
  • Hospitality
  • Retail
  • Career Development
  • College to Corporate
  • Financial markets training

CORPORATE PROGRAM

Organizational behavior

Motivational Skills

Time Management

Creative Thinking

MIS Management

Leadership Skills

Project Management

Sales & Marketing

Performance Management

Performance Enhancement

Stress Management

Absence Management

Telephone Etiquette

Fun at work

Conflict Management

Appraisal Management

Business Development

Lean Methodology

Positive Thinking

BPO PROGRAMS

Telephone Etiquette

Telemarketing

MIS Reporting

Leadership Skills

Appraisal Management

Performance Management & Enhancement

Absence Management

PDP EVALUATION

Although evaluation is an ongoing event, the PDP has built in a formal evaluation process for each competency within each level. This evaluation of progress enhances the tracking of a student’s professional development.While various individuals may evaluate student competency completions, the instructor should act as the program monitor.

PROFESSIONAL DEVELOPMENT PROGRAM COMPETENCY LIST

Level SK.1 Research career interests

Level SK.2 Identify personal interests

Level SK.3 Engage in a team negotiation activity

Level SK.4 Identify effective workplace communication skills

Level SK.5 Describe workplace components

Level SK.6 Design, conduct and evaluate a survey

Level SK.7 Recognize stress factors

Level SK.8 Identify personal qualities that are desirable for the workplace

Level SK.9 Recognize the importance of goals

Level SK.10 Produce a list of potential volunteer activities

Level SK.11 Evaluate professional development traits

Level 1.1 Complete a self-assessment and identify individual learning styles

Level 1.2 Discover self-motivation techniques and establish short-term goals

Level 1.3 Determine individual time-management skills

Level 1.4 Define future occupations

Level 1.5 Develop awareness of cultural diversity and equity issues

Level 1.6 Define the customer

Level 1.7 Recognize benefits of doing a community service project

Level 1.8 Demonstrate effective communication with others

Level 1.9 Participate in a shadowing activity

Level 1.10 Identify the components of an employment portfolio

Level 1.11 Explore what’s ethical in the workplace or school

Level 1.12 List proficiency in program competencies

Level 2.1 Measure/modify short-term goals

Level 2.2 Identify stress sources

Level 2.3 Select characteristics of a positive image

Level 2.4 Demonstrate awareness of government

Level 2.5 Demonstrate awareness of professional organizations and trade unions

Level 2.6 Apply team skills to a group project

Level 2.7 Observe and critique a meeting

Level 2.8 Demonstrate business meeting skills

Level 2.9 Explore workplace ethics: codes of conduct

Level 2.10 Demonstrate social etiquette

Level 2.11 Complete a survey for employment opportunities

Level 2.12 Review a professional journal and develop a three- to five-minute presentation

Level 2.13 Identify customer expectations

Level 2.14 Complete a job application

Level 2.15 Identify a mentor

Level 2.16 Assemble your employment portfolio

Level 2.17 Explore supervisory and management roles in an organization

Level 2.18 Recognize safety issues

Level 2.19 Employability skills: evaluate program comprehension

Level 3.1 Evaluate your career and training goals

Level 3.2 Market your career choice

Level 3.3 Develop personal financial skills

Level 3.4 Serve as a volunteer in the community

Level 3.5 Develop a business plan

Level 3.6 Conduct a worker interview

Level 3.7 Research résumé writing

Level 3.8 Demonstrate interviewing skills

Level 3.9 Understand the cost of customer service

Level 3.10 Identify and apply conflict resolution skills

Level 3.11 Demonstrate evaluation skills

Level 3.12 Examine workplace ethics: the role of values in making decisions

Level 3.13 Perform a skill demonstration

Level 3.14 Exercise your right to know

Level 3.15 Update program competencies

Level 4.1 Predict employment trends

Level 4.2 Re-evaluate career goals and establish long-term goals

Level 4.3 Examine ethics and values in the workplace

Level 4.4 Develop a working relationship with a mentor

Level 4.5 Illustrate an organizational structure

Level 4.6 Construct a job search network

Level 4.7 Plan and implement a leadership project

Level 4.8 Investigate entrepreneurship opportunities

Level 4.9 Develop customer service skills

Level 4.10 Apply supervisory skills

Level 4.11 Manage a project and evaluate others

Level 4.12 Evaluate professional competencies

Level 4.13 Organize your employment portfolio

Level 5.1 Develop and make a presentation promoting your career choice

Level 5.2 Analyze your entry-level job skills

Level 5.3 Maximize customer service skills

Level 5.4 Design and present a lesson plan on an aspect of your career choice

Level 5.5 Write an article for a professional journal in your career area

Level 5.6 Refine your employment portfolio

  • Effective Communication Skills
  • CRM Essentials
  • Proactive Attitude
  • Feedback Management
  • Inter Personal Behavioral Styles
  • Leadership Skills
  • Assertive Skills
  • Work Place Ethics
  • Resume Writing
  • Employee Relations Management
  • Interview Preparation
  • Supervisor Skills
  • HR Training Topics
  • Telephone Etiquette
  • Working with Body Language
  • Listening Skills
  • Problem-Solving Skills
  • Business Communication
  1. English Proficiency Modules
  2. Grooming Standards
  3. Motivation Skills
  4. Career Planning & Management
  5. Conflict Management
  6. Stress Management
  1. Principles of Management
  2. People Management Skills
  3. Selling Skills
  4. Knowledge, Skills & Attitude
  5. Working in teams
  6. Mind Management

 

VALOUR AND WISDOM COMPETENCY INVOLVEMENT CHART

Competency Written/Verbal Business School
Math Cultural Science Occupational Guidance and to
Communications
Industry Work
Level SK.1 Research career interests ✖ ✖ ✖ ✖
Level SK.2 Identify personal interests ✖ ✖ ✖ ✖
Level SK.3 Engage in a team negotiation activity ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level SK.4 Identify effective workplace communication skills ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level SK.5 Describe workplace components ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level SK.6 Design, conduct and evaluate a survey ✖ ✖ ✖ ✖ ✖ ✖
Level SK.7 Recognize stress factors ✖ ✖ ✖ ✖ ✖
Level SK.8 Identify personal qualities ✖ ✖ ✖ ✖ ✖
that are desirable for the workplace
Level SK.9 Recognize the importance of goals ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level SK.10 Produce a list of potential volunteer activities ✖ ✖ ✖ ✖ ✖ ✖
Level SK.11 Evaluate professional development traits ✖ ✖ ✖ ✖ ✖
Level 1.1 Complete a self-assessment ✖ ✖ ✖ ✖ ✖ ✖ ✖
and identify individual learning styles
Level 1.2 Discover self-motivation techniques ✖ ✖ ✖ ✖
and establish short-term goals
Level 1.3 Determine individual time-management skills ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 1.4 Define future occupations ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 1.5 Develop awareness of cultural diversity and equity issues ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 1.6 Define the customer ✖ ✖ ✖ ✖ ✖ ✖
Level 1.7 Recognize benefits of doing a community service project ✖ ✖ ✖ ✖ ✖
Level 1.8 Demonstrate effective communication with others ✖ ✖ ✖
Level 1.9 Participate in a shadowing activity ✖ ✖ ✖ ✖ ✖ ✖
Level 1.10 Identify the components of an employment portfolio ✖ ✖ ✖ ✖ ✖
Level 1.11 Explore what’s ethical in the workplace or school ✖ ✖ ✖ ✖ ✖
Level 1.12 List proficiency in program competencies ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 2.1 Measure/modify short-term goals ✖ ✖ ✖ ✖ ✖ ✖
Level 2.2 Identify stress sources ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 2.3 Select characteristics of a positive image ✖ ✖ ✖ ✖ ✖
Level 2.4 Demonstrate awareness of government ✖ ✖ ✖
Level 2.5 Demonstrate awareness of professional organizations ✖ ✖ ✖ ✖ ✖
and trade unions
Level 2.6 Apply team skills to a group project ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 2.7 Observe and critique a meeting ✖ ✖ ✖
Level 2.8 Demonstrate business meeting skills ✖ ✖ ✖ ✖ ✖ ✖
Level 2.9 Explore workplace ethics: codes of conduct ✖ ✖ ✖ ✖ ✖
Level 2.10 Demonstrate social etiquette ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 2.11 Complete a survey for employment opportunities ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 2.12 Review a professional journal and develop ✖ ✖ ✖ ✖ ✖ ✖
a three- to five-minute presentation
Level 2.13 Identify customer expectations ✖ ✖ ✖ ✖ ✖ ✖

 

Competency Written/Verbal Business School
Math Cultura Science Occupational Guidance and to
Communications
Industry Work
Level 2.14 Complete a job application ✖ ✖ ✖ ✖ ✖
Level 2.15 Identify a mentor ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 2.16 Assemble your employment portfolio ✖
Level 2.17 Explore supervisory and management roles ✖ ✖ ✖ ✖ ✖
in an organization
Level 2.18 Recognize safety issues ✖ ✖ ✖ ✖ ✖
Level 2.19 Employability skills: evaluate program comprehension ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 3.1 Evaluate your career and training goals ✖ ✖ ✖ ✖
Level 3.2 Market your career choice ✖ ✖ ✖ ✖ ✖
Level 3.3 Develop personal financial skills ✖ ✖ ✖ ✖
Level 3.4 Serve as a volunteer in the community ✖ ✖ ✖ ✖ ✖ ✖
Level 3.5 Develop a business plan ✖ ✖ ✖ ✖ ✖ ✖
Level 3.6 Conduct a worker interview ✖ ✖ ✖ ✖ ✖
Level 3.7 Research résumé writing ✖ ✖ ✖ ✖ ✖
Level 3.8 Demonstrate interviewing skills ✖ ✖ ✖ ✖ ✖
Level 3.9 Understand the cost of customer service ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 3.1 Identify and apply conflict resolution skills ✖ ✖ ✖ ✖ ✖
Level 3.11 Demonstrate evaluation skills ✖ ✖ ✖
Level 3.12 Examine workplace ethics: ✖ ✖ ✖ ✖ ✖
the role of values in making decisions
Level 3.13 Perform a skill demonstration ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 3.14 Exercise your right to know ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 3.15 Update program competencies ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 4.1 Predict employment trends ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 4.2 Re-evaluate career goals and establish long-term goals ✖ ✖ ✖ ✖
Level 4.3 Examine ethics and values in the workplace ✖ ✖ ✖ ✖ ✖ ✖
Level 4.4 Develop a working relationship with a mentor ✖ ✖ ✖ ✖ ✖
Level 4.5 Illustrate an organizational structure ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 4.6 Construct a job search network ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 4.7 Plan and implement a leadership project ✖ ✖ ✖ ✖
Level 4.8 Investigate entrepreneurship opportunities ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 4.9 Develop customer service skills ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 4.10 Apply supervisory skills ✖ ✖ ✖ ✖
Level 4.11 Manage a project and evaluate others ✖ ✖ ✖ ✖ ✖
Level 4.12 Evaluate professional competencies ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖
Level 4.13 Organize your employment portfolio ✖ ✖ ✖ ✖
Level 5.1 Develop and make a presentation ✖ ✖ ✖ ✖ ✖ ✖ ✖
promoting your career choice
Level 5.2 Analyze your entry-level job skills ✖ ✖ ✖ ✖ ✖
Level 5.3 Maximize customer service skills ✖ ✖ ✖ ✖
Level 5.4 Design and present a lesson plan ✖ ✖ ✖ ✖ ✖ ✖
on an aspect of your career choice
Level 5.5 Write an article for a professional journal in your career area ✖ ✖ ✖
Level 5.6 Refine your employment portfolio ✖ ✖ ✖ ✖ ✖ ✖ ✖ ✖

 

SAMPLE

PROPOSED COURSES INFORMATION FOR SOFT SKILL TRAINING PROGRAMME

SCHEDULE F: TRAINING INFORMATION

1. Course type Soft Skill
2. Target Group Undergraduates & Graduates
3. Course Duration 10 days
4. Course Date & Time To be determined
5. Course Objectives Guidance for the participants who attend the
course :-
  • To project a dynamic & professional image To refine their social etiquette skills
  • To groom them for special occasions and functions
  • To develop the art of social communication To understand the importance of a code of conduct for political life
6. No. of Participants Min. of 15 students
Max. of 25 students
7. Proposed Classroom Island seating/ 5-6 persons per table
setup AV setup

Visualizer

Flip chart & marker pens

DAY 1
1. Module DEVELOPING A CORPORATE IMAGE SKILL
Duration 1st   day of allocated for 2 days
Learning Objective To project a dynamic & professional image
To refine their social etiquette skills
To groom them for special occasions and
functions
To understand the importance of a code of
conduct for political life
1.1 Content Focus Persona Principle – How to develop a corporate
image
Component (Method) Why do you need an image?
How important is a professional and corporate
image in the business world?
Meeting clients and presenting a professional
image
The obstacles to your success
A persona : how-to
Making the image work for you
1.2 Content Focus Professional Presence – How to make your
appearance work for you
Component (Method) Impact of your appearance in business
What message does your appearance send
Grooming that brings out your best
Clothing that adds to your clout – dress sense
Body language: how to master the use of
body language and read other’s body
language.
Group Exercises / Practical session and there will be demonstrations on
Activities dressing/grooming/posture and body language
1.3 Content Focus Powerful First Impressions – how to meet and greet
Component (Method) The art of making an impressive first greeting
Handshakes that never fail
Handshakes that grab respect
Handling business cards with flair
Making business and social introductions with
confidence and poise
Group Exercises / Role play
Activities

 

1.4 Content Focus Office Courtesies That Increase Your Clout
Component (Method) Mastering mutual manners
Gracious greetings for visitors
Sensitivity about smoking
The golden rule of business
Rules for professional behaviour
Group Exercises / Discussion & Group work
Activities

 

DAY 2
2. Module DEVELOPING A CORPORATE IMAGE SKILL
Duration 2nd day of allocated for 2 days
Learning Objective To project a dynamic & professional image
To refine their social etiquette skills
To groom them for special occasions and
functions
To understand the importance of a code of
conduct for political life
2.1 Content Focus Courtesy Challenge –The true test of diplomacy
Component (Method) How to deal with bosses, peers, subordinates
and clients
Managing conflict or difficult situations at work
Dealing with difficult people
Providing tactful criticism
Coping with criticism : when you are on the
receiving end
Dealing with gender inequalities and
differences
Dealing effectively with out-of-bounds
behavior
Romance on the job – the right thing not to do
Your work attitude
Sensitivity about smoking
Group Exercises / Role Play/Situational Exercises/Case Studies
Activities
2.2 Content Focus What To Say When – the art of communication
Component (Method) Mastering the five most common
conversational conundrums
The art of giving and accepting compliments
How to praise a colleague or co-worker
What is open communication
How much of it can you practice at work
2.3 Content Focus The Telephone: Your voice to the receiver
Component (Method) How to answer the phone with finesse
The power of tone and inflection
Tips on answering calls – competency
standards
Handling telephone trouble
Using technology graciously
Group Exercises / Setting Standards/Role Play
Activities

 

2.4 Content Focus Dining With Flair
Component (Method) The business lunch/dinner – why?
Keys to proper planning for a business
lunch/dinner
Difference between Asian and Western table
manners
Handling difficult foods
Behaviour at the table
Protocol: entertaining VIPs/Royalties
Ten tips for out-of-office etiquette
Group Exercises / Practical demonstration
Activities

 

DAY 3
3. Module COMMUNICATION SKILLS
Duration 1 day
Learning Objective Discover and gain a deeper understanding
of your current communication style.
Understand that miscommunication,
disagreements and conflict can be due not
only to common communication barriers or
personal interests but also to marked
differences in personality styles.
Identify rapport building techniques and
design communication strategies that build
trust.
Build personal assertiveness for working
relationships that are more positive.
3.1 Content Focus What’s going on in Your Department/Company?
Component (Method) Identifying the communication flow in your
company.
Identifying what works and what does not work
with regard to communication within/between
the departments.
Prioritizing the issues that need to be addressed
–doing the audit
Group Exercises / Group work and presentation
Activities
3.2 Content Focus Understanding People in Your Team.
Component (Method) Identifying your strengths and your weaknesses
Maximizing your strengths and understanding
your personal limitations
Managing yourself and adapting to changing
situations and different people
Group Exercises / Individual exercise/presentation
Activities

 

3.3 Content Focus Relating To Bosses, Peers, Subordinates, Customers
Component (Method) Understand the needs of the bosses, peers,
subordinates and customers
Planning the role expectations and clarification
of relationship that works for effective
communication
The boss and you
Your peers at work
Dealing with subordinates
Servicing the customer
Group Exercises / Group work and presentation
Activities
3.4 Content Focus Connecting And Communicating With People
Component (Method) Understanding and developing the following:
Listening skills
Body Language
Face to face
Language barriers
3.5 Content Focus The Communicating Organisation
Component (Method) What   measures can be   taken to create   the
above.
Organising a “how to” improve communication
events   like any of   the following methods   that
will work for the team:
Start-the week meetings
End the week meetings
Reflections
Unit of ones
Customer view
Manager as facilitator

Group Exercises /Group work and presentation activities

DAY 4
4. Module LEADERSHIP SKILLS
Duration 1st day of allocated for 2 days
Learning Objective Identify your leadership capabilities, personality
traits and skills
Become adept at coaching and mentoring skills
Be confident and lead your team to achieve
their desired goals
Will make significant improvements to their
organizations performance through your own
effectiveness.
Assist the organisation realign their corporate
culture
4.1 Content Focus Discovering The Leadership And Management Style
Which Is Right For You
Component (Method) Identifying your strengths and weaknesses given
the various leadership styles.
Getting feedback from your team members with
regard to your leadership skills to see a match.
Developing your own personal leadership style.
What do you want? How do you want to
achieve this?
4.2 Content Focus Developing Influence And Personal Power As A
Leader
Component (Method) Evaluating how different types of power are
used in different ways to influence other
people’s actions
Looking at the ways you can use different types
of authority in management to exert your
influence
How to use your personal power to channel the
energies of your colleagues?
4.3 Content Focus Increasing Your Personal Effectiveness
Component (Method) Overcoming your personal barriers to power and
influence
Dealing with criticism
Determining appropriate problem-solving
strategies – What Are They?
Building your self-esteem as a leader – How?
Showing appreciation to your staff- How?
Expressing your disapproval and confronting
unacceptable behaviour – without alienating
others- How?
Developing a procedure
Group Exercises / Discussion & Group work
Activities

 

DAY 5
5. Module LEADERSHIP SKILLS
Duration 2nd day of allocated for 2 days
Learning Objective Identify your leadership capabilities, personality
traits and skills
Become adept at coaching and mentoring skills
Be confident and lead your team to achieve
their desired goals
Will make significant improvements to their
organisation’s performance through your own
effectiveness.
Assist the organisation realign their corporate
culture
5.1 Content Focus Communicating Your Expectations To Your Team –
Group Work
Component (Method) Characteristics of successful teams
Understanding and influencing the processes of
team development
Steps to developing motivated and committed
team members
Applying your personal qualities to strengthen
your communications
5.2 Content Focus Being a Winner at Work – Being a Coach/Mentor
Component (Method) Developing a winning attitude
Motivating your staff to create loyalty and belief
in the organization
How to coach and be a mentor
Setting personal goals on learning to be a coach
and   translating what you   have learnt back   to
the workplace
5.3 Content Focus Your Personal Action Plan
Component (Method) Setting personal goals to stretch your
capabilities translating what you have learnt
back to the workplace.
Methods to use at work to encourage team
players to “buy-in” your leadership style and
enhance the corporate culture change.
Group Exercises / Discussion, case studies, Group work
Activities

 

DAY 6
6. Module Problem Solving & Decision Making
Duration 1 day
Learning Objective Increase your awareness of problem solving
techniques and problem-solving tools
Distinguish root cause from symptoms to
identify the right solution for the right problem
Improve your problem-solving and decision
making skills through identifying your own
problem-solving style
Improve your ability to participate in and
communicate about a collaborative
problem-solving process
Recognize the top ten rules of good decision
making
6.1 Content Focus Turning problems into opportunities for decision
making
Component (Method) Learning to think creatively
Why make effective decisions
Managing workplace conflict – a manager’s
role
Managing workplace conflict – an
employee’s role
Group Exercises / Discussion and case studies
Activities
6.2 Content Focus Determining Decision-Making Criteria
Component (Method) Key concepts in action
What are the decision-making criteria?
What makes decision-making criteria?
Commitment to decision-making criteria
Group Exercises / Group work and Presentation
Activities
6.3 Content Focus Selecting Appropriate Problem-Solving & Decision-
Making Processes
Component (Method) Using the Brainstorming method
Using Nominal Group Techniques
Mind Mapping for PSDM
Group Exercises / Case Studies and Group discussions
Activities

 

6.4 Content Focus Identifying And Defining Problems
Component (Method) The TQM methods
The Cause and Effect Analysis
Using Flowcharts
Using Pareto Charts
Using Workflow diagrams
Group Exercises / Group work and Presentation
Activities
6.5 Content Focus Reviewing Decision-Making Processes
Component (Method) Why is reviewing Decision-Making process is
a good idea
Why is it so difficult?
Symptoms of Decision-Making process
problem

 

DAY 7
7. Module INNOVATION AND CREATIVITY
Duration 1 day
Learning Objective    Understand their personal role in creativity and
innovation
   Understand key elements of the environment
relating to creativity and innovation
 Use tools that enhance creativity
 Make better decisions individually and as a
team member
 Learn   powerful techniques for   solving and
preventing problems
   Move from issues   and questions to   solutions
and answers
7.1 Content Focus Learning and Applying Creativity Techniques
Component (Method) Learning the six Pattern-Breaking Tools
i.   Association Trigger
ii.   Lateral Thinking
iii.   Metaphoric Thinking
iv.   Dreams
v.   Challenge Conventional Wisdom
vi.   Point of View
7.2 Content Focus Idea-Collection Processes
Component (Method) • Pattern Thinking
• Brainstorming
• Scamper
• Mind Mapping
• Brain Writing
• Blue Slip
7.3 Content Focus Focused Thinking Frameworks
Component (Method) • Concept Fan
• Six Thinking Hats
•   PMI (Plus, Minus, Interesting)
•   Whole-Brain Walk around
• Creative Problem Solving
• Synectics
Group Exercises / Discussion, case studies, Group work
Activities

 

7.4 Content Focus Valuing Diversity in Thinking
Component (Method) Thinking Preferences
Creativity Style
Behavior Patterns
7.5 Content Focus Engaging the Organization
Component (Method) Divisional Pilot
i. Supportive Environment
ii. Measurement
iii.   Impact of Creative Environment on
Inventiveness and Patents
iv. Learning
7.6 Content Focus The four facets of creativity and innovation
Component (Method) Person
Process – tools
Environment
Product – outcome
Group Exercises / Discussion, case studies, Group work
Activities

 

DAY 8
8. Module PRESENTATION SKILLS
Duration 1st   day of allocated for 2 days
Learning Objective To help the participants to organize, plan and deliver
an effective presentation to others.
8.1 Content Focus Introduction to presentation skills
Component (Method) Ice-breakers
What is presentation?
Definition
i. a discussion
ii. a speech
iii. a presentation
Video Taping
1 minute self-presentation
Appraisal of strengths and weaknesses
Situational exercises
Presentation Organisation
Bringing order touches
Set your objective
What about the date
Give a time contract
Organise yourself
Your check list
Group Exercises / Discussion, case studies, Group work
Activities
8.2 Content Focus Presentation Preparation
Component (Method) Presenting with colleagues
Venue preparation – ambiance
The event
The audience
Group Exercises / Step-by-step preparation
Activities

 

DAY 9
9. Module PRESENTATION SKILLS
Duration 2nd day of allocated for 2 days
Learning Objective To help the participants to organize, plan and
deliver an effective presentation to others.
9.1 Content Focus Presentation Performance
Component (Method) Using your voice
importance of voice awareness
techniques
common vocal blunders
Personal Style
dress sense – colour coordination
self-grooming
Non-verbal communication
the importance of non-communication
receipt of the message
understanding the message
Coping with stress
stress and the presenter
physical effects of stress
9.2 Content Focus Questions and responses
Component (Method) Asking questions
Types of questions
Asking the right questions
Approach to questions
Responding to answers
Responding to questions
Do’s and don’ts of asking questions
Group Exercises / Discussion, case studies, Group work
Activities
9.3 Content Focus Visual Support
Component (Method) Why use visual support
When to use visual support
What to use
Group Exercises / Step-by-step preparation
Activities
9.4 Content Focus Presentation Performance
Group Exercises / Case study and presentation (video-taping)
Activities Appraisal and evaluation
Program wrap-up

 

DAY 10
10. Module TEAM BUILDING
Duration 1 day
Learning Objective Provide an opportunity for participants to get
to know one another and share ideas for
developing their teams
Understand the value of working as a team
Recognize the critical role communication skills
will play in building and maintaining a team
atmosphere
Explore your team player style and identify
how it can be used effectively with your own
team
Identify ways that team members can be
involved and grow in a team setting
10.1 Content Focus Developing the team
Component (Method) Understand the concept of teams and the
synergy involved in developing them.
10.2 Content Focus Teams and Work Culture
Component (Method) Effective high performing takes time, planning and a
clear understanding of a team development
process to lead a team to maturity and
performance. Work culture is formed that will
correspond to the organizational culture.
10.3 Content Focus Team Roles
Component (Method) Identify the   strengths and weaknesses   of team
members, the   competencies of team   leader and
the     awareness   of   these     skills   by   the     team   in
organizing their work.
10.4 Content Focus Implementing Team Development
Component (Method) Gathering information
Interpretation of information
Creating a plan
Implementing the plan
Evaluating the process
Group Exercises / Discussions/Team games and Role Play, Group
Activities Work

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